With the new terminal opening at Baltimore Washington International, it's a case of new building, old problems. Bernie is desperate to get to New City with his wife, but has missed his connection and just can't get satisfaction from the airline. He's rather pay for his own hotel than accept the airline discount. Over at the gate, Howard has his hands full with Elisabeth, who's on her way to Buffalo to see her son. Trouble is she's intoxicated, and not going quietly. In LA, Gigi is trying to help a tearful Rebecca onto her flight. Her ticket was booked by a travel agency, but the computer is not accepting it. In Houston, Mr. Chen and his Chinese colleagues are trying to get to New Orleans, but all flights are oversold. And in Chicago, a car accident has left Butch paralyzed below the waist, and he's taking his first journey on the road to rehabilitation, with the help of the Chicago ground crew.