Following the departure of Babylon's General Manager Rebecca, Charlie steps up to fill her shoes. He's soon under pressure when Anna becomes embroiled in a moral dilemma involving fashion company De Rigeur. The answer lies in a DVD.

Meanwhile it's Tony's 40th birthday and no-one seems to care, apart from an American guest (Paula Abdul). Charlie gives him the task of babysitting a party of jurors in a murder trial. Disillusioned, things begin to look up when an attractive female juror (Nicola Stephenson) invites him to her room with a life-changing proposition.

Elsewhere Emily James, a journalist, is asking awkward questions about the hotel. The employees are happy to help until they realise they have been duped. But there is more to this than meets the eye, who is she and what is she up to?